Users may submit reviews, ratings, comments, photos, or other content to Pet Service Pros for the purpose of sharing their experiences with service providers listed on the platform. By submitting content, users acknowledge that all statements they provide reflect their personal opinions and experiences and not those of Pet Service Pros. The platform does not verify, endorse, or guarantee the accuracy, fairness, or reliability of any user‑submitted content and is not responsible for any statements, claims, or representations made by users. Pet Service Pros may, at its discretion, moderate, edit, decline to publish, or remove user‑submitted content, but is not obligated to do so and does not assume responsibility for monitoring or policing user activity.
Users agree that all content they submit must be truthful, lawful, and based on their direct experience with a service provider. Content may not include false statements, misleading claims, defamatory remarks, personal attacks, harassment, discriminatory language, threats, or any information intended to harm or unfairly damage the reputation of a business or individual. Users may not submit content that includes private information, confidential details, or sensitive data about themselves or others. Users are solely responsible for the content they submit and for any consequences arising from their submissions.
Pet Service Pros does not allow reviews or content that are submitted in exchange for compensation, incentives, discounts, or any form of benefit offered by a service provider or third party. Service providers may not post reviews about themselves, their employees, their business partners, or their competitors. Any attempt to manipulate ratings, influence reviews, or interfere with the review process is prohibited. Pet Service Pros may remove or restrict content that appears to be fraudulent, biased, or inconsistent with platform standards.
User‑submitted content may be displayed publicly on the platform and may be used by Pet Service Pros for operational, analytical, or promotional purposes. By submitting content, users grant Pet Service Pros a nonexclusive, royalty‑free, worldwide license to use, reproduce, display, distribute, and modify the content as necessary to operate the platform. Users retain ownership of their content but acknowledge that Pet Service Pros has the right to manage and present content in a manner consistent with platform policies.
Service providers understand that reviews reflect the subjective opinions of individual users and not Pet Service Pros. The platform does not mediate disputes regarding reviews and does not remove content solely because a service provider disagrees with a user’s opinion. Service providers may respond to reviews in a professional and factual manner but may not harass, threaten, or retaliate against users who submit feedback. Any attempt to intimidate or pressure users regarding reviews may result in removal of the listing or other corrective action.
Pet Service Pros is not responsible for any damages, losses, disputes, or claims arising from user‑submitted content or from the publication, removal, or retention of such content. Users and service providers agree to hold Pet Service Pros harmless from any liabilities or expenses arising from content they submit or from their reliance on content submitted by others. Use of the platform signifies acceptance of these guidelines and acknowledgment that Pet Service Pros does not control or guarantee the accuracy of user‑submitted content.