Pet Service Pros — Terms, Conditions & Privacy Policy

Last Updated: February 2026

This document constitutes the complete Terms, Conditions, and Privacy Policy governing the use of the Pet Service Pros platform. By accessing, browsing, or using the website or any related services, all users, vendors, and visitors agree to be bound by the terms contained herein. Continued use of the platform constitutes ongoing acceptance of all provisions in this document.

1. Platform Overview

Pet Service Pros operates an online directory and lead‑generation service that enables pet owners to locate and contact independent pet service providers. Pet Service Pros is not a pet service provider and does not employ, endorse, supervise, or guarantee any vendor listed on the platform. All vendors operate independently and are solely responsible for their services, conduct, and compliance with applicable laws.

2. User Responsibilities

Users agree to provide accurate information when creating accounts, submitting inquiries, or interacting with the platform. Users agree not to misuse the platform, including but not limited to:

Spamming or abusive messaging
Scraping or unauthorized data collection
Impersonation or fraudulent activity
Attempts to bypass paid features or lead systems
Interference with platform functionality

Pet Service Pros may suspend or terminate any account that violates these terms or engages in conduct deemed harmful to the platform or its users.

3. Vendor Responsibilities

Vendors agree to:

Provide accurate business information
Maintain required licenses, permits, or certifications
Deliver services in a professional and lawful manner
Use customer information only to respond to the specific inquiry
Not add leads to marketing lists without explicit consent
Not circumvent or attempt to circumvent paid features, lead systems, or upgrade structures

Vendors acknowledge that Pet Service Pros may monitor lead activity for quality control, fraud prevention, and platform integrity.

4. Lead Submission & Information Sharing

When a user submits a service request or lead form, Pet Service Pros collects the information entered into the form, including:

Name
Email address
Phone number (if provided)
Service details
Location information

This information is shared only with the vendor(s) selected by the user for the purpose of responding to the service request. Vendors may use this information solely to respond to the inquiry and may not use it for unrelated marketing or any unauthorized purpose.

5. Information We Collect

Pet Service Pros collects:

Information provided voluntarily

Names, email addresses, phone numbers
Business information and listing details
Photos, descriptions, and messages
Vendor profile data

Payment information

Processed securely by third‑party payment processors. Pet Service Pros does not store payment card details.

Automatically collected information

IP addresses
Browser types and device identifiers
Pages visited and time spent on the site
Analytics and performance data

Cookies and similar technologies may be used to support login sessions, preferences, analytics, and site functionality. Users may disable cookies through browser settings, though doing so may affect site performance.

6. Messaging & Communication

The Platform may allow communication between users and vendors, including:

Inquiry messages
Appointment coordination
Service updates
Vendor notifications

Messages may be delivered via email, SMS, or in‑platform notifications.

Pet Service Pros is not responsible for the content of messages sent by Providers or users.

7. SMS Terms & Conditions (A2P 10DLC Compliance)

Pet Service Pros may send SMS messages to users and vendors for purposes directly related to platform activity, including but not limited to:

Responding to service inquiries
Appointment coordination
Vendor communication
Account or listing notifications
Lead delivery and follow‑up messages

By submitting a service request, creating an account, contacting Pet Service Pros, or otherwise providing a phone number, you consent to receive text messages related to your inquiry or account activity.

Message and data rates may apply. Message frequency varies based on activity.

Opt‑Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from Pet Service Pros unless you initiate a new inquiry or opt in again.

Help Instructions

For assistance, reply:

HELP

Or contact us at support@petservicepros.com.

Permitted Use of Phone Numbers

Pet Service Pros does not sell or share phone numbers for marketing purposes. Phone numbers are used solely for:

Responding to user inquiries
Delivering leads to vendors
Sending account‑related notifications
Fraud prevention and platform security

Vendors may only use phone numbers provided through the platform to respond to the specific inquiry and may not add users to marketing lists without explicit consent.

No Guarantee of Message Delivery

SMS delivery may depend on carrier networks, device settings, or user availability. Pet Service Pros is not responsible for delayed or undelivered messages.

8. How We Use Information

Pet Service Pros uses collected information to:

Operate and improve the platform
Display listings and deliver leads
Send account notifications
Prevent fraud and abuse
Analyze performance
Comply with legal obligations

Information may be shared with:

Vendors selected by users
Payment processors
Email and SMS service providers
Analytics providers
Legal authorities when required

Pet Service Pros does not sell personal information.

9. Payments, Billing & Refunds

Paid listing upgrades, subscriptions, and lead packages are billed immediately. All payments are processed by third‑party providers.

Refunds are not guaranteed and may be considered only in cases of:

Duplicate charges
Technical errors
Exceptional circumstances

Vendors may cancel future renewals at any time. Cancellation does not entitle the vendor to a refund for previously processed payments.

10. Reviews & User Content

Reviews must reflect genuine experiences. The following are prohibited:

Fake or incentivized reviews
Retaliatory or defamatory reviews
Misleading or harmful content

Pet Service Pros may remove reviews that violate guidelines or undermine platform integrity.

Vendors may respond to reviews but must do so professionally and without harassment or retaliation.

11. Prohibited Conduct

Users and vendors may not:

Post harmful, illegal, or inappropriate content
Harass or abuse others
Upload copyrighted or unauthorized materials
Manipulate rankings or reviews
Use automated tools to scrape or extract data

Pet Service Pros may remove content or suspend accounts that violate these rules.

12. Disclaimers

Pet Service Pros does not guarantee:

Accuracy or completeness of listings
Availability or quality of services
Safety or reliability of providers
Any specific outcome of services

All listings and platform content are provided “as is” without warranties of any kind.

All interactions between users and vendors occur at their own risk. Pet Service Pros is not responsible for disputes, damages, losses, injuries, or claims arising from services provided by vendors or from interactions between users and vendors.

13. Limitation of Liability

To the fullest extent permitted by law, Pet Service Pros is not liable for any:

Damages
Losses
Injuries
Claims
Service failures
Misconduct by vendors or users

Our total liability will not exceed $100 or the amount paid to Pet Service Pros in the past 12 months, whichever is greater.

14. Indemnification

Users and vendors agree to indemnify and hold harmless Pet Service Pros, its owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from:

Their use of the platform
Their business activities
Their interactions with others
Their violation of these terms

15. Account Suspension & Termination

Pet Service Pros may suspend or terminate accounts for:

Violations of these terms
Fraudulent activity
Abuse or harassment
Non‑payment
Conduct harmful to the platform

16. Data Retention & User Rights

Pet Service Pros retains account information, listing data, and lead information as long as necessary to operate the platform or comply with legal requirements.

Users may request:

Access to their data
Deletion of their data
Corrections to inaccurate information

Users may opt out of marketing communications at any time.

Pet Service Pros uses reasonable security measures but cannot guarantee absolute security.

The platform is not intended for children under 13.

17. Changes to This Document

Pet Service Pros may update this document at any time. Continued use of the platform constitutes acceptance of any changes.

18. Contact Information

For legal or privacy inquiries:

legal@petservicepros.com support@petservicepros.com